Customer Relationship Management

Posted by - June 3, 2018

What is CRM? Customer Relationship Management (CRM) combines business strategy and technology to identify, acquire and retain profitable customer relationships. CRM creates a comprehensive picture of a customer across all channels by analyzing information collected during every transaction and interaction (such as purchases, support calls, returns, and other activities). This multi-dimensional analysis reveals a wealth of customer

Mastering a Lunch Interview

Posted by - June 2, 2018

The good news: you landed an interview for that job you’re interested in. The potentially bad news: your prospective boss wants to conduct the interview over lunch. “Meal interviews” can come about for several reasons. Perhaps the interviewer has an insanely busy schedule and must multi-task by talking with you over lunch. Or the reason